01803 201832
4 star Guest Accommodation
Facebook Certificate of Excellence 2016
Certificate of Excellence 2016
5 Stars

PRIVACY POLICY

Here at the Abingdon House we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you and we have appointed a data protection officer who is responsible for monitoring our data protection compliance.


We collect and process your personal information & data in the following ways:

On our website when you visit or make or manage a reservation;
when you use our contact forms for an enquiry
When you register at Reception on arrival


We may use your personal information & data in the following ways:-


To administer a booking or reservation
Send you emails or call you in relation to your stay
To send you marketing & promotional emails should you opt in to this service.
To provide you with dietary specific meals when you book a meal / dine with us by collecting information regarding your dietary requirements
Other communications for example responding to requests or general customer service


Sensitive personal data


We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc) unless it is volunteered by you. In order to tailor product offers to your circumstances we may sometimes ask for information such as your age or any disability that you may have. As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested. We may use data provided by you to serve you better and meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information simply to browse our website.


Credit/Debit Cards


We use a secure website to obtain your credit/debit card information in order to process any bookings made on our site. Credit/debit card information may also be requested over the phone when a booking is being made. We will never ask you to send us this information electronically. All such information is stored on a secure system and will only be accessed when necessary to take payments as outlined in our Terms & Conditions. This data will kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed securely.

 

Non-disclosure to third parties


We do not share your data with any other company for marketing purposes


We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law


We may share your data with banks and payment providers, to authorise and complete payments
We work with carefully selected Online Travel Agents (OTAs). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.


Retaining personal information


We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law.Where your information is no longer required, we will ensure it is disposed of in a secure manner.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


How we use cookies


Our website uses “cookies” which are harmless small text files that are placed on your machine to help the website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser. Please note, if cookies are disabled, the online browsing experience may be limited.


We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details


Getting in contact


If you would like to review, access, amend or update your information please contact:-
Data Controller
Abingdon House
104 Avenue Road,
Torquay
TQ2 5LF
EMAIL : [email protected]